At My Property Management, we strongly believe that landlords should always know what they are signing up to, and that they should be happy with the service provided to them.
That's why we have our 5 guarantees for our full management service, so our clients know we're doing everything we can to keep them happy.
Our 5 Guarantees
No Hidden Fees Guarantee
We guarantee that the only fee you'll ever pay is your monthly management fee. We promise you'll never be asked to pay letting fees, admin fees, a tenancy agreement fee, a renewal fee or anything else. Everything you need is included in our monthly management costs. On average, this saves our landlords nearly £2,000 every time a tenant is renewed.
Response Guarantee
We promise to respond to all tenant maintenance requests within 24 hours. If it's an emergency, we will respond within an hour. We know how quickly maintenance issues can become real problems, that's why we are on call to tenants seven days a week, 365 days a year.
Service Guarantee
If we don't meet the obligations covered in our management contract, we will offer you the next two months fees for free. We are extremely confident in our customer service, and if you're not happy – the next 2 months are on us!
Payment Guarantee
Our landlords want to know they are being paid on time. That's why we only ask them to pay our management fees once the rent has landed in their account. When tenants pay us, we guarantee that the money will be transferred within 1 working day, so you don't need to worry about when the money might arrive.
Happiness Guarantee
We are so convinced you'll be happy with our management services that you are free to leave whenever you want. We don't tie you to a yearly contract like most property managers. We know you'll love our service and want to stay!
Through These Guarantees We Promise
- No hidden fees
- Quick responses to all maintenance issues
- Efficient service, or two months free on us!
- Payment guarantee – you only pay us when you've been paid
- Happiness guarantee – if you're not happy, you can leave whenever you want – no strings attached!
We are so confident in our services that we know you'll want to stay with us. That's why we guarantee that you are happy from day 1.
Why Use My Property Management?
At My Property Management we offer a range of letting and property management services. We aim to provide you with a personal, bespoke management service giving you complete peace of mind.
We understand that your property is one of the most important financial assets which is why we aim to provide the highest levels of service while providing value for money.
All of our services come with performance-based guarantees, including a strict no added fee guarantee. We charge a fair monthly management fee and promise to have no other fees. We even have a happiness guarantee.
If you are not happy with the service provided, we will quickly address your concerns and manage your property for free for the next three months.
At My Property Management we find the tenants, deal with legal documents, along with maintenance and repair issues, collect rent and much more before transferring the monthly rental income, to you.
If you are looking for a new property manager in London, contact us today to discuss your requirements.
Frequently Asked Questions
What does the happiness guarantee cover?
If you're not happy with our service, you can leave whenever you want – no contracts, no strings attached. We're so confident you'll love our service that we don't tie you into long contracts.
Are there any hidden fees?
No – we guarantee that the only fee you'll ever pay is your monthly management fee. We never charge letting fees, admin fees, renewal fees, or any other hidden costs.
What happens if you don't respond to a maintenance issue?
We guarantee to respond to all maintenance requests within 24 hours (and emergencies within 1 hour). If we don't meet our obligations, we'll give you the next two months of management free.
When do I pay your management fee?
You only pay us after the rent has been paid into your account. We guarantee to transfer all rent to you within 1 working day of receiving it from tenants.
Enquire with us today
If you are looking for a new property manager in London, contact us today to discuss your requirements.